What our customers are saying...
We try hard to provide the best possible service and products to our customers. Their satisfaction is our reward. Check out these City Storage reviews or leave your own. Pleased with our service? Tell others. Unhappy for any reason, tell us so we can make it right.
“John and Nate were so professional, so personable, hardworking and did a wonderful job. Her, her husband and son were so pleased. She will 100% recommend our company and movers to anyone.”
-- Thanks, Pat Ryan
“Please pass along our compliments regarding today’s move. The crew was extremely efficient and courteous.”
-- Cheers, John Ballem
Wow is all I can say! The movers were AMAZING! We are so thankful. Please know they are an amazing group of guys! We will be recommending to anyone who asks!”
-- Thanks again, Chelsea
“Just a quick note to let you know how impressed my husband and I were with the quality of work done by Michael and Brady .. organized , respectful , happy doing their job, helping us move.
They listened and carried on the job faithfully. We may never move again but these folks really made this move bareable . I would recommend your organization in a heartbeat.”
-- Thanks again, Barry and Sue Moskal
Thank you very much. The services provided by Brian, Julian and Mitch were far beyond our expectations. They made it look easy and I know they worked very hard.
Besides that they were very pleasant and collaborative, asking what we needed next. We are extremely satisfied.”
-- Terry & Patty
“To start, I would like to thank you both for your support with our big move to Ottawa! Everything went very well and we can’t be happier with the services provided. On that, we deeply appreciate that Mike and Brady were assigned to our move. As with the moves in Summer 2016, the guys were super efficient, conscientious, bright & cheery. Working with Mike and Brady makes moving much less stressful and as such, a much more pleasant experience. They are truly “stars” and you’re very lucky to have them on your team. Again, many thanks to Mike, Brady and you two for your services and making our move such a success.
Many thanks again!”
-- N & B Cotton
“I love your moving guys! They made a stressful day go ok. They were respectful, accommodating, and professional. We would definitely recommend them to anyone!”
“A special thanks to John, Julian and Brian for all their help with the move. They were polite, neat, helpful and friendly and made this experience so great!”
“I wanted to say thanks and to tell you that the 2 young men that were sent to support my clients with their (labour only) move. They did a great job and were very professional! I will be sure to add you to the top of my go-to list for moves! I have also attached a couple of photos! Thanks again.”
“I would just like to say how fantastic the movers were today. I am crossing my fingers I can use them again at the beginning of may! John, Julian and Brian! So helpful, efficient and friendly.”
-- J Doe
“Yesterday, our parents were moved by Moving Solutions from their home to Windermere on the Mount. I would just like to commend the three gentlemen that came from your company Moving Solutions on what a great job they did. Moving is always stressful for anyone, but especially for Seniors and their families in which your men eased the stress and did a wonderful job. I cannot say enough about these 3 men, they were accommodating, hard working, polite and took great caution in moving the furniture and items from one location to the next. I would highly recommend your company to anyone and especially these 3 men that represented your company.
I know people usually only take the time to complain and not take time to compliment the services your company provides. I just wanted to let you know how smooth your company made this move for our parents and our family. Thank you again to the three fine gentlemen that worked so hard and made this move for our family so easy”
-- C Bron
“On Friday I was at your Fanshawe Park Rd storage centre to sell a piece of furniture that I had in storage. When I arrived Tonya Lundy was at the desk. She was busy with another customer but took a minute to smile and tell me that she would be with me in just a minute.
When I arrived at the locker I had difficulty opening the lock. She came immediately and showed me how to do it.
After I sold the piece I realized that I no longer needed a locker that size for the remaining furniture. So I discussed the possibility of moving the remaining pieces to a smaller unit. She couldn’t have been more accommodating and helped me move the pieces to a smaller unit.The furniture is high quality and I was concerned about a piece getting scratched being on the cement floor. She went and got cardboard to put under it. Since I was now stacking 2 night tables with the same concern she provided paper to put in between the two units.
On leaving she assured me, again with a smile, that she would take care of making the changes to my account. She was already now busy helping another customer.
I must say that I was shocked! You are fortunate to have an employee like Tonya working for you. She handled my situation efficiently and I left a totally satisfied customer ( and am telling lots of folks about my experience). She is the epitome of exceptional customer service as she went far beyond this customer’s expectations.
I understand that the Fanshawe Park Road centre is an expansion for you. Tonya represents your company’s public face. Good customer service, let alone exceptional customer service, seems to be a scarce commodity today. To that end Tonya is a valuable asset to your company.”
-- S F McGrath
“Just wanted to drop a note about how our move went. We had Brady and Mike moving us from Dorchester to a condo in London and they were fantastic!!
They were very professional and courteous throughout the day and boy – did they work hard!!
We had a deadline to get moved in and they worked very fast, never taking a break. They even skipped lunch to get us moved in on time. Two great guys and very hard workers!!
Based on their outstanding service, we will use City Centre for any future moves and recommend your company to any friends.
-- M. O'Neil
Mike and Brady are great guys and it was a pleasure dealing with them.”
“Thanks for the invoice… the move went very well… Rob and I couldn’t believe how quick Mike and Brady were with packing up the containers… great workers! “
“Yesterday afternoon, we completed the move of items into the unit at Ashland Ave. It was easy-pleasy with the design of the unit, roll up door in the centre, etc. We were able to place all the large furniture items inside around the perimeter and then all the smaller items on top, in between, etc. We have room for more donations that we know are coming (kitchen table and chairs, beds, etc.).
Stan, I want you to know how helpful both Tonya and David (Weston) have been. Tonya made sure all the details were covered and even provided after-hours service when I had not yet collected the unit locking device in advance. David was prompt and went above and beyond helping us load the trailer unit at the storage facility at Adelaide/Pall Mall (including what to put where, how to protect hutch glass front surfaces, etc.).
During the years when we were both actively serving at Libro, I had no idea of the size and scale of your City Centre Storage operation. What I did know was how big your heart is. Evidently, you attract and retain staff in the same vein!”
-- H Joosten
“A note of praise for our two movers, Brian and John who moved us from Carlisle to London on August 9th. They were courteous, skilled and competent as well professional and knowledgeable in moving our belongings. It was a pleasure to have them assisting in our move making it a very pleasant experience.
We would highly recommend Brian and John and your moving company Moving Solutions.
Our sincere thanks for a job well done.”
-- A & J Lebreton
“Excellent job. “The boys” were friendly and handled my belongings very professionally and with lots of care. I will be calling City Centre Storage for my next move to my new house next summer. The movers were Brian and Julian.”