Discover the answers to City Storage Frequently Asked Questions

Knowing more about your storage options will help you make the right decision. These City Storage Frequently Asked Questions address the commonly asked questions we’ve heard from our customers while offering clarification on the many reasons why you should store with City Storage!

Self Storage Questions

How long is my contract?

Whether you’re looking for interim or long-term storage, we won’t lock you into an unnecessary contract! You have the option of paying monthly or weekly, without the pressure of a 3, 6 or year-long contract.

What payment types do you accept?

We accept a wide variety of payment options, including cash, online payment, e-transfer, credit card (Visa, AMEX and MasterCard), cheques, post-dated cheques, AFTs (Automatic Fund Transfers) and wire transfers.

How often do you require payment?

We operate on an ‘anniversary system,’ meaning that you’ll pay for your storage unit on the anniversary of when you started storing with us (i.e. if you sign on July 10th for monthly payments, the next instalment will be needed on August 10th)..

Should I insure my belongings?

Without knowing the true value of every item you store, it is difficult for storage companies to provide suitable content insurance. However, we recommend obtaining content insurance with your existing insurance provider to cover goods and transit. If your insurance company has any questions about our storage facility, feel free to have them contact us directly.

What are your hours of access?

All of our facilities operate from 6:00am to 10:00pm 7 Days a week. Enjoy the peace of mind of knowing that our climate controlled storage units are equipped with individual alarms and 24-hour surveillance at all of our locations.

Do you accommodate larger items such as cars or other vehicles?

Both our large indoor and outdoor unit sizes are a great option for storing vehicles. Our mobile storage yard offers a convenient drive-up option for easy loading and unloading. If you’re worried about the safety of these valuables, rest assured that they’re held in compound with 24/7 video surveillance.

What is an individual unit alarm?

An individual unit alarm is a security measure that ensures that your unit is monitored 24/7. Using state of the art technology, the alarm outputs unique 6-digit access codes for people approved to enter your unit. The alarm monitors those codes in real-time, allowing us to generate an instant report of all unit activity for specific periods of time.

Once you input your code, it opens the door of your unit’s power strike doors – just like an apartment building! – then disarms your individual alarm, while making a record of your visit within our computer system.

What should I store away on a seasonal basis?

During the winter months, you may want to store away your summer wardrobe or seasonal items such as swimming pool equipment and patio furniture. During the summer months, you may want to store items like your family’s skiing equipment, snow-blower and shovels. If you’re a business, our units can be host to your overflow seasonal product.

Mobile Storage Questions

What makes Big Box Mobile a better alternative to other moving services?

With other movers, you’re required to pick up the truck, load it up and return it within a rushed timeframe, otherwise you pay for a second day! We offer the convenience of your moving truck being delivered right to your doorstep, and the ease of up to 48 hours to pack up your contents.

We’re one of the only service providers that uses hoists and cranes to guarantee that your items stay level, rather than tilting your carefully packed container onto the truck trailer. This can have potentially damaging consequences to your fragile items!

How much time do I have to pack my container?

Unlike the competition, you won’t have a limited window of 8 or less hours before you have to load, move and return the moving truck. You’ll have access to your Big Box unit for up to 48 hours so you can load and organize your belongings in peace. Need more time? Call us to go over your options.

How do I access my mobile container?

We require you to call us a few hours ahead Monday thru Friday. We will place your container in an area that you can easily drive your car directly up to your container.

Do you deliver Big Box Mobile containers to apartment buildings?

No driveway? No problem. We’ll work with your apartment complex’s building manager to designate a drop-off and pick-up area. If need be, we can drop your mobile storage container off in the morning and pick it up in the afternoon. It’s important to obtain enough clearance for both the mobile storage container and the trailer it sits on.

Will the mobile unit ever be tilted?

Containers are delivered on a trailer or by crane. When we move it to our secure yard for storage we lift and load the container using state of the art trucks and cranes. We take every precaution to ensure your items are not tilted or damaged in the process.

Why is Big Box safe?

Ocean Containers are the most popular shipping option, and are used for the majority of the world’s dry cargoes. Shipping containers aka Big Box Mobile Steel Containers are one of the most secure storage option you will come across. Consider what a shipping container is originally built for? Shipping containers are made to be an air tight impenetrable storage solution which is used to transport goods around the world.

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